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Delivery Information

Delivery Information

UK Mainland Only*

Free Delivery is available for orders over £49.99.

Orders not meeting the requirements for free delivery will have our minimum standard delivery and packing charge of £4.95 (2-3 day delivery).

Next working day delivery is only available on items with dispatch time of 1 day and orders must be placed before 3.00 pm Mon-Friday.

A £7.95 next working day delivery service is available on all orders up to £99.99 where after this option is free for qualifying orders.

Before noon next working day is also available for qualifying orders at a cost of £12.95 (restrictions to delivery areas and package size apply).

Saturday delivery available at a cost of £17.95 (restrictions to delivery areas and package size apply).

(If you have chosen a delivery method that is not available for the item due to size or delivery area you will be notified and a suitable delivery methed will be arranged).

Some products e.g aquariums and aquarium sets incur an additional delivery charge. These extra charges are clearly stated on the product page under the heading Delivery Options.

Delivery times are in working days Mon-Fri (not including holidays) orders placed after 3.00 pm Friday or on Saturday/Sunday will be dispatched the following Monday. 

*Delivery is for England, Wales and some parts of Scotland -

excluding Borders, Highlands, Islands, N Ireland and including all addresses in the Isle Of Wight and Isle Of Man. Postcodes IV1-IV63, HS1-9, PH15-50, PA20-378, FK19-21, KW1-17, KA27-28, ZE1-3 + All  JY, JE, IM & BT. Telephone or email for delivery quote.

All the above do not have free/standard delivery and incur a postage charge of a minimum of £14.95 for Scotland & £29.95 for UK Islands irrespective of order total or product. 

The following post codes are on a 2 day (48hr) service AB30, 33, 34, 35, 36, 42, 43, 44, 45, 53, 54, 55 and 56  + DD8 and 9


Delivery

  • Small items (Hosetails, O rings, foams, impellers etc..) sent with Royal Mail (not guaranteed next day)
  • Packets & Boxes sent with APC or Parcel Force depending on product being dispatched.
  • Working day is Monday to Friday.
  • Next working day for items with 'Dispatch Time: 1 day' in description only if order before 3 pm.
  • All other dispatch times are displayed on the product pages 'Dispatch Time: 5 - 7 day' etc.
  • Royal Mail sent items cannot be left in a safe place. APC or Parcel Force items can by filling in comments at check out example "leave behind side gate".


Order up to 3.00pm (orders can be delayed due to server/pc time differences) for 'Dispatch Time: 1 day' this is only available on in stock items that meet the criteria for next working day delivery:
1. Products weight does not exceed 20kg
2. Products length does not exceed 1.5m
3. Product is not a direct delivery from that products manufacturer
All products that are delivered direct from the manufacturer do not qualify for next working day delivery are clearly marked with an estimated delivery time of more than one day (THESE ARE WORKING DAYS).

Products out of stock are clearly marked.

  • Out Of Stock

Standard delivery notes:

1. Only available for UK Mainland orders (excluding above).
2. Not available on large multi bay filters example - Vortec Filters.

Notes:
Special order or Made to order items do not qualify for free delivery and are non-returnable.

Delivery to N.Ireland, N.Scotland and Islands is charged separately this service is 48-72hr ( 2-3 working days ) email or phone for delivery quote.

Please note we use Royal Mail/Parcel Force & APC 24hr delivery for our standard delivery service (not including larger items and direct deliveries from the manufacturer). We aim to get your parcel to you within this time period but the APC 24hr service is not a guaranteed service and is currently running at 98% for successful delivery within the time period.

Items left upon the request of the customer in a place of their choosing without a signature is wholly at their risk and no claim for damage or lose can be made.

Claims for items damaged in transit must be made within 24hrs of delivery (for more information see our returns page). Damaged products must be returned for inspection.

In the case of non-delivery in that time scale please contact us by telephone on : 01942 495 800